Option 1: Delete it yourself in the app
This is the fastest way and takes effect immediately:
- Open the GoBuyi app and sign in to the account you want to delete.
- Go to Settings from your account area.
- Select Delete Account and confirm.
Your account is removed as soon as you confirm — there is no waiting period.
Option 2: Request deletion by email
If you can't access the app, email us from the address on your account (or tell us the account email and, if possible, your order number) and ask us to delete your account.
We aim to complete email deletion requests within 7 days and will confirm once it's done.
What gets deleted
When your account is deleted:
- Your GoBuyi login (email/password or sign-in method) is permanently removed and can no longer be used to sign in.
- Your saved profile information, delivery addresses, wishlist, and cart are removed.
- The personal details attached to your past orders — name, email, phone number and delivery address — are cleared and replaced with a generic "Deleted user" label.
What we keep, and why
Nigerian accounting and tax law require us to keep financial records of completed transactions. So a limited part of your order history is kept, but no longer linked to you as a person:
- Order numbers, amounts, dates, and order status.
- Payment/transaction references and payment status, kept for reconciliation, fraud prevention, and any refund or dispute already in progress at the time of deletion.
- Support tickets or reported payment issues you had open, kept for our records — but no longer tied to your name or account.
These retained records cannot be used to identify you or sign in as you, and they are kept only for as long as accounting, legal, or dispute-resolution purposes require.
Questions
Contact us at Gobuyiofficial@gmail.com or 09060506800 for anything about this process, or see our Privacy Policy for more on how we handle your information.